Discount Code - "We were unable to process your attached file"

L

Ludwma

Member
Subscriber
Dear,

I'm new FRM student and I would like to subscribe for the FRM Part I (Tier 3)

I see that I could fall into one of the categories for the discount code of Part I product (international purchase). However when I submit the request I receive the following message: "We were unable to process your attached file". The file I have attached is my ID in pdf format.

Can you please suggest me how to proceed?

Thanks and Regards,

FS
 
Hi Suzanne,

I haven't received any feedback about email I sent you two days ago. Are you waiting for something else from me?

Thanks and Regards,

FS
 
Hi FS,

I've replied to your email. I apologize for the delay, I've been out for a family emergency.

Thanks,
Suzanne
 
Hi Suzanna
I do have the same problem. Whatever I'm uploading it produces always the same error.
What kind of uploads are allowed?
Kr
Fab
 
Suzanne, thanks, can we let Shawn know (with a ticket): we eliminated the upload field as a required field, so there is really no reason it should reject/interfere with any file type (I suppose it's reasonable that it have a file size limit)? Thanks,
 
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